Terms of service
Terms of Service of Skinthey.com
1. Introduction: Theytech OÜ, Tööstuse tn 95-27, Põhja Tallinn 10416, operating under the domain name skinthey.com (hereinafter referred to as "Skinthey" or "our company"), offers its services subject to the following conditions. By accessing or making transactions on our platform, you agree to comply with and be bound by these terms.
2. Acceptance: Your use of the Skinthey platform signifies your acceptance of these terms. It remains your responsibility to review these terms periodically for updates.
3. Jurisdiction: This agreement, its interpretation, and any disputes arising under it shall be governed by the laws of Estonia.
4. Engagement: Interacting, browsing, or transacting on Skinthey indicates your acceptance of these terms, including any amendments or related policies we might post.
5. Modifications: Skinthey reserves the right to modify these terms at its sole discretion. Continued use post-modification signifies your acceptance.
6. Affiliation with Valve: While we facilitate transactions involving Steam data, we are not officially associated with Valve Corporation. All Steam data, including images and titles, remain the property of Valve.
7. Service Overview: Skinthey enables users to buy or sell license rights for virtual Steam items. These items remain the property of Valve. We reserve the right to decline service or refunds. Payments are typically processed within an hour of transaction completion, given accurate user details.
8. User Account Responsibility: Users may create accounts using Valve's Steam login. You are accountable for all activity on your account. Protect your credentials.
9. Order Guidelines: Skinthey may adjust or decline orders. In case of adjustments or cancellations, we'll attempt to inform you using your registered contact details. Ensure account details remain current.
10. Usage Eligibility: Users must be 18+ or under parental supervision. Certain jurisdictions, including Iran, Syria, Israel, North Korea, Cuba, and Sudan, are prohibited. Engaging in illegal or unauthorized activities using our platform is strictly prohibited.
11. Transactions and Deliveries: Upon payment confirmation, orders are generally delivered within hours. Ensure your Steam settings allow public gifting.
12. Pricing Policy: Prices are subject to change. Once a transaction is initiated, the agreed price at that time remains fixed.
13. Refund and Return Policy: Post successful order delivery, refunds are not permitted. Failure to claim orders within a stipulated timeframe results in no refunds. Delays on our part may warrant refunds. If payment cannot be verified, a refund is initiated within 15 business days. Depending on your payment method, refunds may take up to 5 working days to reflect.
14. Corrections: Skinthey can rectify inaccuracies or cancel orders with erroneous information, without prior intimation.
15. Indemnification: Users agree to indemnify Skinthey against any claims arising due to the breach of these terms, laws, or infringement of third-party rights.
16. Disclaimers: Skinthey provides services "as is" and does not guarantee the continuous accuracy or updates of Steam data.
17. Complaints & Resolution Process for Skinthey.com: Items available on Skinthey.com are categorized as digital content, making them exempt from standard withdrawal rights. As a result, all transactions involving these virtual items, whether they're purchases, sales, or exchanges, are deemed final and non-refundable. If users encounter issues or discrepancies with our service, they're encouraged to forward their complaints to our dedicated support team at support@skinthey.com within 15 business days of the event causing dissatisfaction. It's imperative for effective redressal that users provide their full name, registered email address, a comprehensive description of the issue, and the specific grounds for their complaint. Skinthey.com commits to addressing and resolving these complaints within 15 days from the date of receipt. However, any complaints submitted after this 15-day period might not be eligible for processing, and users will be informed accordingly. For additional guidance or resolution, users have the liberty to seek assistance from relevant consumer protection entities or ombudsmen. While we emphasize amicable solutions, any disputes that require legal attention will fall under the jurisdiction of the appropriate Estonian courts as per the Civil Procedure Code.
17.1 Submitting a Complaint: For us to effectively address your complaint, please include the following details in your email:
- Your full name
- Registered email address on Skinthey.com
- A comprehensive description of the issue
- Specific reasons or grounds for the complaint
18. Entire Agreement: This agreement, along with any accompanying policies, constitutes the entire agreement between Skinthey and the user, superseding any prior understandings.
By accessing or using Skinthey's platform, you unequivocally accept these Terms of Service.
